About the MODERN organization of Real World processes in the IT (companies)
I am appalled on my day to day work by how antediluvian the so called “IT Processes” are in (most) modern “IT Companies”…
The feeling that I have is that they stem from absolute mediocrity at all levels (although there are some very bright and talented people), where the leading figure of “quality” are numbers & pie charts, managed by people that, for the most part, don’t have a clue about what REALLY is “IT”.
For them it could be the same as selling shoes. They only take care of numbers, and try to adjust expenses to increase their margins of profitability.
But everyone should know that mediocrity can only erode profitability in the short term, and completely destroy the brand image in the long run.
That kind of business strategy does pay off rather badly, by impacting the customer’s perceived brand quality, and his trust in it.
As it is set now, the majority of big IT players are reactive instead of proactive. They invest as little as possible in AVOIDING issues because it seems to be more expensive to those that do the beautiful pie charts & numbers, in their gorgeous PowerPoint presentations, to wow higher management that are only interested in numbers.
Shouldn’t “IT” be about having everything under control, and fixing issues before they even manifest themselves? It’s not like we are inventing something new or asking for a miracle!
There are processes & tech in place like “LoadBalancing” and “Redundancy”, but they do cost money, and also need some REAL professional experts (that cost REAL money).
Having the tech in place is only half the picture. You need real professionals that can take care of managing and configuring that tech to perform as it was conceived. (You could spend a fortune on the best tech, but then put a monkey to manage it, and the outcome would be “bananas”).
I think IT should also simplify and abstract the complexities, so normal people won’t need to know about all this, just like the iPhone spearheaded the revolution in smart-phones, anyone could use it without the need for a background in IT.
We are living in a connected, hectic & interactive world, but the tools & interfaces are rather outdated for the sudden overload of information.
To me there’s no intelligence in the way information is presented, ie, I want the “system” to present me with information I care about, in the moment I want it, and even anticipate it before I even think I need it (right now it is invasive to my daily work-flow; it needs to BLEND in my work-flow, seemingly!).
Of course that system should know me very well, like if we were a couple (yes I know, funny! xD), even intimate knowledge.
With the current computing power of our mobile phones and their myriad of sensors, they (smart-phones) can accumulate a great deal of specific information about ourselves (yes it could be used for evil things)…after all they tend to spend a huge amount of time with us 😉
I think we could use that very powerful tool to accumulate a “Virtual Knowledge Avatar”, and have it always with us, just like when you dock your smart-phone to listen to music, you could “dock” it to the receiving computer/system so “it” (smart-phone) can take over that system and personalise it… you VKA always with you, a kind of virtual replica of you, in a way, that would take over and “manage” that system, while using all of the host’s computing power and resources (a kind of intermediate interface between humans and machines…for the time being of course!).
In the end, I think we need better intelligence, and simplify (to the essence) the current processes.
What do you think? Do you relate?